Have you wondered how IT companies keep everything running smoothly? They launch new services and fix bugs while supporting users constantly all at the same time.
It is management and structure. Structure comes through a framework or a specific set of guidelines that can be followed uniformly and maybe bent a little when needed.
Before we discuss CDS and its demand, let’s take a quick peak at the basic. Trust me it won’t be too long.
What’s ITIL 4 and Why Do We Need It?
Imagine you’re running a restaurant. You’ve got chefs, waiters, ingredients, suppliers, customers. You don’t have a process on how orders are taken; chefs take turns on being cashiers, and waiters add salt while the chefs bill orders. This is a mess, not a restaurant.
IT is the same. If there are no proper recipes to follow, no roles assi assigned, and order, everything’s going to be chaotic and lead to a massive loss.
In a company, hundreds of IT services run at the same time: emails, customer portals, data centres, etc.
In order to maintain everything, ITIL®(Information Technology Infrastructure Library) was introduced. It’s contains a simplified set of guidelines to maintain IT services well. For you and your employer, it’s a valuable certification. It’s recognised everywhere in the world.
ITIL 4 Certification Pathway and CDS
The ITIL® certification path doesn’t just consider one course. It consists many courses and designations, each helping you specialise in different areas.
Here’s the simplified ITIL® 4 journey,
- ITIL 4 Foundation: This is the first course in the framework and it introduces you to the framework and all the basics the framework carries.
- ITIL 4 Managing Professional (MP): This is a designation earned by completing a set of courses and it’s a highly valuable title in the ITIL 4 framework and among employers
To earn the Managing Professional title, you must have completed all the following four specialist courses.
- ITIL® 4 Create, Deliver and Support(CDS)
- ITIL® 4 Drive Stakeholder Value(DSV)
- ITIL® 4 High Velocity(HVIT)
- ITIL® 4 Direct, Plan and Improve(DPI)
Each of the above module focuses on different areas in IT Service Management(ITSM)
About ITIL 4 Create, Deliver and Support
In ITSM, there are different stages when it comes to services. It’s like buying something from a grocery store. From an external point of view, all we see is the buyer purchasing the item from the seller.
But in reality, a lot more goes on behind the scenes. Purchasing in bulk from suppliers, adding the profit, placing them on the right shelf based on expiry dates, etc.
Similarly, although IT services looks like buying a product, there are lot of processes within it such as,
- Taking down the requirement
- Checking that requirements are feasible
- The budget on requirements
This teaches you how to create proper services and do everything related to creating services properly, deliver them and provide support after delivery using the ITIL 4 framework.
Let's take a deeper look section
- Create: How to design and build the service to meet the business’s goals and the user’s needs.
- Deliver: Once the service is built, how do you roll it out effectively? Here it teaches you release management, change management, automation, optimisation and more.
- Support: After the launching, how do you keep everything running properly.
Why is the CDS in High Demand right now?
The IT industry is the fastest growing industry in the world right now. With AI and automation, every role is skyrocketing, and the need of high quality services are going up as well.
For industries providing IT services, most of their income relies on tis alone. Their reputation and the trust earned over many years lie in their services.
Delivering poor quality services that don’t satisfy clients can not only take a toll on their income but also the reputation and the trust built upon them. Doing everything all over again or simply declining the request to redo it isn’t very beneficial to organisations.
The ITIL 4 Specialist Create, Deliver and Support doesn’t just help you master in one area in providing service but all the 3 crucial areas that determines whether the outcome turns out successful or not.
ITIL 4 framework alone is trusted by every employer in the world. This makes the specialisation more valuable than just the ITIL 4 Foundation.
It benefits organisations in the following aspects.
- Consistency
- Reliability
- Alignment
- Improvement
Fewer disruptions, happy clients and low operational costs is always beneficial to organisations.
What does CDS give you?
Now that we’ve discussed the benefits for an organisation through this qualification, let’s talk about what it means for you.
With the qualification, you become the superhero who knows how to manage all the 3 important lifelines of a programme. Therefore, you become more valuable.
This means you get,
- More opportunities
- Higher chance of getting the job you want
- More eligible for promotions
- Chance to earn a higher salary
- Recognition all over the world.
Wrap Up
The ITIL framework is recognised globally and has so many opportunities for you. Specialising in one area opens way better opportunities and higher recognition.
