Let's talk about Sarah. She's a tech whiz at a demanding UK company. Smart and quick-thinking, she's always ready to tackle problems. But her team? They're constantly putting out fires. One day the server crashes. The next, a botched update throws everything off. Marketing's tool for campaigns faces yet another delay, and people get angry.
Does this ring a bell?
Sarah's struggles didn't stem from a lack of skill. She needed a system. That system is IT Service Management (ITSM), and ITIL® stands as the top guide to turn reactive chaos into proactive order.