I used to work in a company, and like every company, the first few minutes were always calm with the logging in and all that. Then, within 1st hour of logging in, the battle starts.
Bing
Bing
Bing
Updates, issues, and the daily dose of what’s wrong. In the middle of this, there was me...and my team. We tried so hard to keep the issues under control and bring in a system never succeeded, no matter what.
One day, the company decided to sign us up for a training programme, ITIL 4. We thought it was just another “management idea” that would fade in two weeks.
But a few months later, after completing the certification, we realised all our issues.
- The mistakes we were repeating
- Why things kept going wrong
- How everything was linked
A few weeks ago at our year -end meeting, our CEO said something surprising: “ This training was the best investment we’ve made in 5 years,” and watching how our team transformed, I understood why.
In this blog, I won’t convince you to take ITIL 4. But I’ll be brutally honest about all the things this course gave me and my team and what it didn’t.
Why Choose ITIL 4 Foundation?
Before, IT was just software and hardware, with a few slightly complex issues here and there. But today, with the evolution of AI, DevOps, cloud and more, the whole world of IT has become so complex. Every company depends on IT as a major part, even when it’s not an IT company and companies have issues.
There are proper, organised structural ways to do these. These structural methods are known as frameworks. ITIL(Information Technology Infastructure Library) is such a framework.
This framework gives you a set of smart rules that any IT team can follow, whether it’s in engineering, networking, cloud, security, etc.
Reasons why I thought ITIL 4 was a game changer?
1. It’s a universal framework.
Every IT company has its own way of working. ITIL 4 makes it standard and common in every company. Therefore, managers and teams understand everything clearly.
It’s like an international IT language.
2. Employers trust ITIL-certified employees.
Most of the IT jobs in the UK and across Europe prefer candidates with this qualification, as they believe in the significant impact it has on their workflows.
They’re capable of fixing problems quickly with the strategies they learn, they know how to prevent damages and handle different incidents, and they understand how different systems connect and deliver real value.
3. It works for any role involved in IT
It’s not just for IT technicians. The certificate gives so many insights for anyone in IT. It can be,
- IT Support
- Cloud
- DevOps
- Networking
- Software
- Cybersecurity
- QA
- IT Admin
- IT project roles
4. It suits teh current IT world
The ITIL framework doesn’t remain the way it is. It reviewed and updated occasionally to give you the latest ideas and insights that can work now. Right now, the version 4 in the framework teaches you concepts like,
- Agile
- Cloud based
- Automation
5. It makes your CV stand out
ITIL 4 is globally respected and valued. Some organisations explicitly ask for this qualification while giving more priority to certified candidates even when the qualification isn’t required.
You also stand a chance to get hired for better pay compared to other candidates, as you possess the right skills.
Wrap Up
When our CEO appreciated ITIL training, I realised something important.
After the training,
- Our teamwork became stronger
- Our communication became better
- We started working towards the same goal together
This is simply my honest experience of how this framework helped us. The rest? It’s upto you.
